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Customer support escalation API
Read-only support queue, priority, SLA, sentiment, customer impact, incident linkage, escalation, and outcome facts.
Consumption contract
AEP shows a thin consumption summary; the provider stays authoritative for source truth.
- Owner
- Customer Success
- Provider ref
crm:route/sn-support-escalations:v1- Readiness
- ready
- Classification
- confidential
- Side effect
- read
- Route class
- internal
- Profiles
- sn
- Provider sync
- 2026-07-22T09:05:00+08:00
- Environments
- devstaging
Governance preview
Policy precheck for Growth revenue success workspace, matching the POST /v1/policy/evaluate contract.
Policy reasons
- confidential data requires the data owner's decision.
Customer Success owner approval required before exposing support facts.
Required approvals
- Customer Success owner
- Project owner